Frequently Asked Questions (FAQs)
GENERAL
What equipment do I need?
Although there are many workouts in the studio that are equipment-free, to get the most out of your membership, I recommend having access to at least one set of dumbbells (ideally two -- a light pair and a heavy pair). This will provide you with a greater variety of workouts to choose from! If you're looking to expand your fitness gear, I also offer workouts that use resistance bands and kettlebells but these are totally optional and not necessary for the majority of the workouts.
I'm new to fitness. Are there workouts available for beginners?
Absolutely! I have created this studio with a mission to provide fun, shame-free fitness for ALL fitness levels. In fact, there is an entire collection of workouts dedicated for those new to fitness! I would also suggest trying out the "Chardio" workouts -- a collection of 30 minute cardio workouts from a chair!
In addition to those specific collections, I always include as many modifications and alternative options as possible throughout all of my classes!
How are your workouts different from other fitness memberships?
The HWK On-Demand Studio was created as a diet culture-free haven from the typical fitness narrative. You won't find any disempowering language around weight loss, body size, or "burning this or sculpting that". Instead you will be encouraged to focus on the feeling of movement and embracing your body just the way it is!
BILLING AND ACCOUNT QUESTIONS
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
PLAYBACK QUESTIONS
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.